Delivery Policy

SHIPPING AND PAYMENT

Shipping Within Ukraine

Orders within Ukraine are shipped via Nova Poshta:

  • to a Nova Poshta branch;

  • to a parcel locker;

  • by courier to the specified address, if this option is available for the selected location.

Available shipping methods are displayed during checkout or agreed upon with a manager.

Shipping Costs

Shipping costs are calculated according to Nova Poshta’s current rates and, unless otherwise stated during checkout, are paid by the customer.

The estimated shipping cost and delivery time are determined by the carrier based on the destination, weight, dimensions, and declared value of the shipment.

Storage Period

Orders are stored at a Nova Poshta branch for five calendar days from the date of arrival.

If the customer does not collect the shipment within this period, it may be automatically returned to the seller without additional notice.

Reshipment is arranged upon agreement with the customer and may require advance payment of the reshipping costs.

International Shipping

International orders are shipped via Ukrposhta to countries available for delivery at the time the order is placed.

We do not ship to Russia or Belarus.

The possibility of shipping a particular product depends on Ukrposhta’s rules, customs requirements, and the laws of the destination country.

Estimated Delivery Time

The estimated international delivery time is 3 to 7 weeks.

The actual delivery time may depend on the destination country, the operation of postal and customs services, inspections, transportation restrictions, and other circumstances beyond the seller’s control.

The stated delivery time is an estimate and does not include possible customs clearance delays.

International Shipping Details

To arrange an international shipment, the customer must correctly provide:

  • the recipient’s first and last name in Latin characters;

  • country;

  • full delivery address;

  • city or locality;

  • state, province, or region, if required;

  • postal code;

  • current telephone number;

  • email address.

The customer is responsible for the accuracy and completeness of the information provided. If the address or contact details are incorrect, delivery may be delayed, returned to the seller, or require an additional payment.

Customs Duties and Taxes

Customs duties, taxes, fees, and customs clearance charges in the recipient’s country are not included in the price of the products or shipping unless otherwise expressly agreed with the customer.

Such charges are payable by the recipient in accordance with the laws of the destination country.

The customer is responsible for checking whether the ordered products may be imported into their country. The seller reserves the right to refuse shipment if international delivery of the product is prohibited by law or by the carrier’s rules.

Order Payment

All orders are shipped after 100% advance payment.

Payment may be made:

  • online on the Website using a Visa or Mastercard bank card through the connected MonoPay/monobank payment service;

  • by bank transfer using the seller’s payment details;

  • by another available method agreed upon in advance with a manager.

Creating an order on the Website without successfully completing the payment does not mean that the order has been paid for.

If the customer places an order but does not complete the online payment, a manager may contact them and provide the payment details for a bank transfer.

When paying by bank transfer, the customer must correctly indicate the order number or payment reference provided by the manager.

An order is considered paid after the funds have been credited to the seller’s account or after confirmation of a successful payment has been received from the bank or payment service.

Before payment is received, the seller may refrain from processing the order and reserving the products.

If payment is not received within the period communicated to the customer, the unpaid order may be cancelled.

International Order Procedure

After an international order is placed:

  1. A manager contacts the customer via WhatsApp, Viber, or Telegram.

  2. The manager verifies the contents of the order, contact details, and delivery address.

  3. The international shipping cost is calculated.

  4. If the order has not yet been paid for or an additional shipping payment is required, the manager provides the customer with the payment details and the exact amount due.

  5. After full payment is received, the order is prepared and handed over to Ukrposhta.

  6. Once the order has been shipped, the customer receives a tracking number.

Receiving an Order

Upon receiving an order, we recommend checking:

  • the integrity of the shipping packaging;

  • the absence of visible damage;

  • the number of products;

  • whether the products received match the order.

If the shipping packaging is damaged or any products are missing, we recommend documenting this directly at the carrier’s branch together with a carrier representative and contacting customer support.

Receiving the shipment does not deprive the customer of the right to report a hidden manufacturing defect that could not have been discovered during a standard inspection.

Return of an International Shipment

If an international shipment is returned to the seller due to:

  • an incorrect or incomplete address;

  • failure to collect the parcel;

  • refusal by the recipient;

  • failure to pay customs duties or taxes;

  • a prohibition on importing the product;

  • other circumstances attributable to the customer or recipient,

the matter of reshipment or a refund will be resolved after the seller receives the products and inspects their condition.

The actual costs of the original shipment, return, and reshipment may be charged to the customer where permitted by applicable law.

Contact Details

General enquiries regarding orders and shipping:
+38 (099) 055-53-80
zidiaofficial@gmail.com

Viber, Telegram, WhatsApp:
+380 (50) 514-71-07