PRIVACY POLICY

Last updated: August 27, 2026

This Privacy Policy describes how the personal data of visitors and customers of the ZIDIA online store, available at www.zidiaofficial.com (the “Website”), is collected, used, stored, transferred, and protected.

By using the Website, creating an account, placing an order, subscribing to our communications, or contacting us, you confirm that you have read this Privacy Policy.

1. Personal Data Controller

The personal data controller is:

Individual Entrepreneur (FOP) Shevchenko Yuliia Volodymyrivna
Tax Identification Number: 3286018168
Address: Office 103, 4-A Verbova Street, Obolonskyi District, Kyiv, Ukraine
Email: zidiaofficial@gmail.com
Telephone: +38 (099) 055-53-80

For questions regarding the placement, payment, delivery, or return of orders, or the processing of personal data, you may contact us using the details provided above.

2. Personal Data We May Collect

Depending on how you interact with the Website, we may collect and process the following categories of information:

• first and last name;

• telephone number;

• email address;

• delivery and billing addresses;

• information about orders, purchased products, returns, and enquiries;

• customer account details;

• selected payment method and payment status;

• correspondence with customer support;

• reviews, comments, and other information you voluntarily provide;

• IP address, device type, operating system, and browser;

• information about pages viewed, actions taken on the Website, referral source, and interaction with advertisements;

• data obtained through cookies, pixels, and similar technologies;

• marketing preferences and information about consent given or withdrawn.

We do not receive your full bank card details when payments are processed by a bank or payment service provider. Payment information is processed by the selected payment provider in accordance with its own terms and privacy policy.

3. Sources of Personal Data

We may obtain personal data:

• directly from you when you place an order, register, subscribe, or contact us;

• automatically when you use the Website;

• from payment providers, postal operators, courier services, analytics providers, advertising platforms, and other services connected to the Website;

• from the Shopify platform and applications installed in the store;

• from social media networks or advertising platforms when you interact with our pages or advertisements.

4. Purposes of Processing Personal Data

We use personal data to:

• receive, confirm, process, prepare, and deliver orders;

• communicate with customers regarding their orders;

• manage returns, exchanges, and refunds;

• create and maintain customer accounts;

• provide customer support and respond to enquiries;

• fulfil our contractual obligations to customers;

• comply with tax, accounting, and other legal obligations;

• prevent fraud, misuse, and security incidents;

• ensure the proper functioning and security of the Website;

• analyse Website traffic and improve its operation;

• evaluate the effectiveness of advertising campaigns;

• personalise content, offers, and advertisements;

• send informational and marketing communications when we have the appropriate consent;

• establish, exercise, or defend legal claims.

We will not use personal data for purposes that are incompatible with those described in this Privacy Policy without an appropriate legal basis or, where required, additional consent.

5. Legal Bases for Processing

Depending on the circumstances, we process personal data on the following legal bases:

• the necessity to enter into and perform a contract with the customer;

• compliance with legal obligations;

• the user’s consent, including consent to receive marketing communications and use non-essential cookies;

• our legitimate interests in ensuring the operation and security of the Website, preventing fraud, improving our services, and protecting our rights, provided that these interests do not override the user’s rights and freedoms;

• the necessity to establish, exercise, or defend legal claims.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

6. Recipients of Personal Data

To operate the online store, we may disclose personal data, only to the extent necessary to provide the relevant services, to the following categories of recipients:

• Shopify and companies that support the operation of the e-commerce platform;

• banks and payment service providers;

• postal operators, courier companies, and logistics providers;

• hosting, technical, and cloud service providers;

• email, SMS, and customer support providers;

• analytics, advertising, and marketing platforms;

• providers of applications integrated with Shopify;

• accountants, auditors, lawyers, and other professional advisers;

• public authorities, courts, or law enforcement agencies where required by law or necessary to protect our legitimate rights.

We do not sell customers’ personal data in the ordinary meaning of that term. However, the use of certain advertising and analytics technologies may be legally considered, in some jurisdictions, to constitute the sharing, disclosure, or use of data for targeted advertising. Where required by law, users will be given the opportunity to opt out of such processing.

7. Shopify and Shopify Network Intelligence

Our online store operates through the Shopify platform. Shopify collects and processes the personal data of visitors and customers to operate the Website, process orders, provide security, perform analytics, and offer other platform functions.

The Shopify Network Intelligence feature may be enabled for our store. When this feature is enabled, Shopify may use information about your interactions with our store together with information about your interactions with Shopify and other stores to provide enhanced services, including:

• personalising your experience in the store;

• improving the operation of the Website and Shopify services;

• displaying more relevant advertisements;

• analysing how users interact with the store and advertising materials;

• preventing fraud and improving security.

Information about your activity on the Website may be shared with Shopify and other service providers, including providers located in other countries. Where consent is required by law, non-essential data will be processed in accordance with the preferences selected by the user through the cookie banner.

You can learn more about how Shopify processes personal data in the Shopify Consumer Privacy Policy.

To manage Shopify’s use of your personal data, request access to or deletion of your data, or limit its use for advertising, please visit the Shopify Privacy Portal.

8. International Data Transfers

Shopify and some of our other service providers may process or store personal data outside Ukraine or the country in which the user is located, including in the United States of America and other countries.

In such cases, data transfers are carried out using the safeguards provided by applicable law, relevant contractual obligations, and appropriate technical and organisational measures.

9. Retention of Personal Data

We retain personal data only for as long as necessary to:

• process orders and fulfil contractual obligations;

• provide customer support;

• comply with accounting, tax, and other legal obligations;

• resolve disputes;

• prevent fraud;

• establish, exercise, or defend legal claims.

The retention period may depend on the type of information, the purpose of its processing, and applicable legal requirements. Once the relevant retention period has expired, the data will be deleted, anonymised, or retained only where required by law.

10. Protection of Personal Data

We and our service providers apply appropriate technical and organisational measures to protect personal data against unlawful or unauthorised access, loss, alteration, disclosure, or destruction.

However, no method of transmitting or storing information over the Internet can guarantee absolute security.

11. User Rights

To the extent provided by applicable law, you may have the right to:

• receive information about the processing of your personal data;

• access your personal data;

• request the correction of inaccurate or incomplete data;

• request the deletion of your personal data;

• request restriction of processing;

• object to certain types of processing;

• withdraw previously given consent;

• opt out of marketing communications;

• receive your data in a structured format or request its transfer to another controller where permitted by law;

• lodge a complaint with the competent data protection authority.

To exercise your rights, please contact us at zidiaofficial@gmail.com. To protect your personal data, we may request information necessary to verify your identity and confirm the request.

You may also unsubscribe from marketing emails by using the unsubscribe link included in each marketing communication. Opting out of marketing communications does not affect service messages related to orders you have placed.

12. Children’s Data

The Website is not intended to knowingly collect personal data from young children without the involvement of their parents or legal guardians.

If you believe that a child has provided us with personal data without appropriate consent, please contact us so that we can review the matter and, where appropriate, delete the data.

13. Third-Party Websites and Services

The Website may contain links to third-party websites, social networks, payment systems, or other services. We do not control their data processing practices and are not responsible for their privacy policies.

Before providing information to a third-party service, we recommend reviewing its privacy policy.

14. Use of Cookies

The ZIDIA online store uses cookies and similar technologies to ensure the proper functioning of the Website, retain user preferences, analyse Website traffic, improve our services, and, with the user’s consent where required, personalise advertising.

What Are Cookies?

Cookies are small text files that a website stores on a user’s computer, mobile phone, or other device during a visit.

They allow a browser or device to be recognised, remember selected preferences, and provide information about how the Website is used.

Cookies may be placed directly by our Website or by third-party services used to operate the Website, perform analytics, process payments, and provide marketing and advertising services.

What Cookies Do We Use?

The following categories of cookies may be used on the Website:

• Necessary cookies: required for the operation of the Website, shopping cart, order processing, authentication, security, and storage of selected preferences;

• Functional cookies: help remember the user’s choices, such as language, region, or other settings;

• Analytics cookies: help us understand how visitors use the Website, which pages they view, and how they interact with its functions;

• Marketing cookies: used to evaluate the effectiveness of advertising campaigns, personalise advertising, and display relevant offers.

Depending on the store’s configuration, the Website may use Shopify cookies and cookies from connected analytics, advertising, payment, and other service providers.

Legal Basis for Using Cookies

Necessary cookies are used to ensure the functioning of the Website and provide services requested by the user.

Functional, analytics, and marketing cookies are used after obtaining the user’s consent where such consent is required by the laws applicable in the relevant region.

Cookie Retention Periods

Some cookies are deleted when the browser is closed, while others may remain stored on the device for a specified period or until deleted by the user.

The retention period depends on the type of cookie and the service that places it.

Managing Cookies

During the first visit to the Website, in regions where required by law, users may accept or reject non-essential cookies and manage their preferences through the cookie banner.

Users may change or withdraw their consent at any time through the privacy or cookie settings available on the Website. Cookies may also be deleted or blocked through the browser settings.

Blocking necessary cookies may affect the proper functioning of the shopping cart, order processing, and other Website features.

15. Changes to This Privacy Policy

We may periodically update this Privacy Policy due to changes in legislation, the operation of the Website, the list of service providers, or our personal data processing practices.

The current version will always be published on this page and will indicate the date of the latest update. Where required by law, we will additionally notify users of material changes.

16. Contact Information

For questions regarding this Privacy Policy, the processing of personal data, or the exercise of your rights, please contact:

Individual Entrepreneur (FOP) Shevchenko Yuliia Volodymyrivna
Address: Office 103, 4-A Verbova Street, Obolonskyi District, Kyiv, Ukraine
Email: zidiaofficial@gmail.com
Telephone: +38 (099) 055-53-80