DELIVERY AND RETURNS

Below you will find the main information about delivery, payment, exchanges and returns for ZIDIA orders.

Delivery within Ukraine

Orders within Ukraine are delivered by Nova Poshta

Available delivery options:

  • delivery to a Nova Poshta branch;
  • delivery to a Nova Poshta parcel locker;
  • courier delivery, if this service is available in your area.

Delivery cost: calculated according to Nova Poshta’s current rates and paid by the customer.

The estimated delivery cost and time are determined by the carrier based on the destination, weight, dimensions and declared value of the parcel.

Please note An order will be held at a Nova Poshta branch for 5 calendar days from the date of arrival. After this period, an uncollected parcel may be returned to the sender.

Payment methods

01

Online payment

Payment by Visa or Mastercard through the secure Plata by mono payment service.

Payment terms: 100% prepayment.

02

Bank transfer

Orders can be paid by bank transfer using the payment details of the individual entrepreneur (FOP).

The bank details and payment reference will be provided after the order is placed. The order will be dispatched once the payment has been received.

International delivery

International orders are shipped by Ukrposhta

  • Delivery time:
    approximately 3–7 weeks
  • Payment:
    100% prepayment
  • Delivery cost:
    depends on the destination and parcel details
  • Tracking:
    a tracking number is provided after dispatch

The order and payment are completed on the website in the same way as for delivery within Ukraine. International delivery costs are paid together with the order.

Important We do not deliver orders to Russia or Belarus.

Any customs duties, taxes or other charges applied in the destination country must be paid by the recipient in accordance with the regulations of that country.

Exchanges and returns

Products of satisfactory quality

Under Ukrainian law, perfume and cosmetic products of satisfactory quality are not eligible for exchange or return.

However, as an exception, ZIDIA allows customers to request a return of such products within one calendar day of receiving the order, provided that:

  • the product has not been opened or used;
  • the protective film, seal or original packaging has not been damaged;
  • the product’s original appearance, contents, labels and manufacturer’s markings have been preserved;
  • there are no signs of use.

Damaged or incorrectly supplied products

If you receive a damaged, incomplete or incorrect product, please contact us immediately after receiving your order.

To review your request, we may ask you to provide photographs or videos of the product, packaging and shipping label.

How to request a return

Before sending a product back, please contact us and wait for confirmation from our team.

Do not return a product without receiving prior approval from us.

Important Products showing signs of use or with opened or damaged original packaging will not be accepted for return, except where the product is defective.

Need help?

Contact us if you have any questions about delivery, payment or returns.

Phone: +38 (099) 055-53-80
Email: zidiaofficial@gmail.com